Refund Policy

At EdgeX Education, we are committed to delivering exceptional educational experiences through our holographic learning environments, AI-powered curricula, virtual reality classrooms, and innovative teaching methodologies. This Refund Policy explains the circumstances under which refunds may be issued and the procedures for requesting them.

1. General Refund Principles

Our refund policy balances student satisfaction with the significant resources invested in developing and delivering our advanced educational technologies. Refund eligibility depends on several factors including course type, timing of the refund request, and extent of Service usage.

1.1 Core Principles

• Refunds are issued to the original payment method within 14-21 business days
• Partial refunds may be issued based on course completion percentage
• All refund requests must be submitted in writing
• EdgeX Education reserves the right to deny refunds for policy violations
• Refund decisions are made at EdgeX Education's sole discretion within policy guidelines

2. Standard Course Refund Policy

2.1 14-Day Money-Back Guarantee

2.2 Refund Schedule by Time Period

2.3 Calculation of Course Completion

Course completion percentage is calculated based on:

• Modules accessed and viewed
• Assessments attempted or completed
• VR/holographic sessions participated in
• Interactive content engaged with
• Time spent actively using course materials

3. Subscription and Membership Refunds

3.1 Monthly Subscriptions

• First Month: Full refund available within 14 days of initial subscription if less than 20% of available content accessed
• Subsequent Months: No refunds for renewal charges; cancellation prevents future charges but does not refund current period
• Cancellation: Cancel anytime; access continues until end of paid period

3.2 Annual Subscriptions

• First 30 Days: Pro-rated refund available minus value of content accessed
• After 30 Days: No refund available; cancellation prevents auto-renewal
• Discounted Pricing: Annual subscriptions offered at discounted rates reflect commitment to full term

4. Specialized Program Refunds

4.1 Holographic Learning Environment Courses

• Standard refund policy applies
• No refunds after attending 2 or more live holographic sessions
• Technical difficulties may warrant exceptions (see Section 7)

4.2 Virtual Reality (VR) Intensive Programs

• Full refund within 7 days if VR equipment incompatibility prevents participation
• 50% refund within 14 days if less than 25% completed
• No refund after 14 days or 25% completion
• Motion sickness alone does not qualify for refund exceptions

4.3 GEO PL Initiative International Programs

• Full refund available up to 30 days before program start date
• 50% refund available 15-29 days before start date
• 25% refund available 7-14 days before start date
• No refund within 7 days of start date
• Once program begins, standard refund policy applies

4.4 Blockchain Credential Courses

• Standard refund policy applies before credential issuance
• Once blockchain credential is issued, no refund available (credentials are permanently recorded)
• Credential issuance typically occurs upon course completion

4.5 AI-Personalized Learning Pathways

• Standard refund policy applies
• Dissatisfaction with AI recommendations alone does not warrant exception
• Technical AI system failures may warrant consideration (see Section 7)

5. Non-Refundable Items and Services

The following are NOT eligible for refunds under any circumstances:

5.1 Issued Credentials and Certificates

• Blockchain credentials (permanently recorded)
• Issued certificates of completion
• Academic transcripts
• Professional certifications

5.2 Consumed Services

• Completed courses (100% finished)
• One-on-one tutoring sessions that occurred
• Live workshop or seminar attendance
• Downloadable content already accessed

5.3 Promotional and Discounted Purchases

• Courses purchased during promotional sales (unless standard eligibility period still applies)
• Bundle packages (individual component refunds not available; entire bundle may qualify based on overall usage)
• Scholarship or grant-funded enrollments

5.4 Third-Party Integrated Services

• External platform fees
• Required textbooks or materials purchased separately
• VR hardware or equipment

6. Special Circumstances and Exceptions

6.1 Medical or Emergency Situations

In cases of serious illness, family emergency, or other extraordinary circumstances:

• Contact us with documentation of circumstances
• We may offer partial refund, course transfer, or extended access
• Each case evaluated individually with compassion
• Medical documentation may be required

6.2 Military Deployment

• Active military personnel receiving deployment orders may request full or partial refund
• Military documentation required
• Alternative: course access pause/extension may be available

6.3 Course Cancellation by EdgeX Education

• If we cancel a course before it begins: 100% full refund
• If we significantly alter course content or schedule: Option of full refund or continuation with modifications
• If instructor changes: Refund available within 7 days of notification if less than 25% completed

7. Technical Issues and Service Interruptions

7.1 Platform Downtime

• Service interruptions under 24 hours: No refund; access extended by equivalent time
• Service interruptions 24-72 hours: Pro-rated credit or extension
• Service interruptions over 72 hours: Partial refund or full credit

7.2 Technology Compatibility Issues

• If course requires specific technology not clearly disclosed at purchase, full refund available within 14 days
• If your equipment meets stated requirements but technology fails to work, we will troubleshoot or offer refund
• If your equipment does not meet stated requirements, standard refund policy applies

7.3 Content Quality Issues

• If course content significantly differs from description, notify us within 14 days for full refund consideration
• Subjective quality opinions do not automatically warrant refunds; standard policy applies
• Demonstrable content errors or omissions may warrant partial refund or remediation

8. Refund Request Procedure

8.1 How to Request a Refund

1. Submit Written Request: Email [email protected] with subject line "Refund Request"
2. Include Required Information:
   • Full name and account email
   • Course or program name
   • Purchase date and order/transaction number
   • Detailed reason for refund request
   • Supporting documentation (if applicable)
3. Review Process: We will review your request within 5-7 business days
4. Decision Notification: You will receive email notification of approval or denial with explanation
5. Processing Time: Approved refunds processed within 14-21 business days to original payment method

8.2 Required Information

Incomplete refund requests may delay processing. Please provide:

• Account holder information
• Original payment method details
• Course enrollment evidence
• Specific refund policy section you believe applies
• Any relevant supporting documentation

8.3 Refund Request Deadlines

• Requests must be submitted within applicable refund period
• Late requests considered only for exceptional circumstances
• No refund requests considered more than 90 days after purchase

9. Payment Method Specific Information

9.1 Credit/Debit Card Refunds

• Refunded to original card within 14-21 business days
• May appear as credit on next statement if card replaced
• Contact your card issuer if refund not received within 30 days

9.2 PayPal Refunds

• Refunded to PayPal account within 5-10 business days
• You will receive PayPal notification

9.3 Bank Transfer Refunds

• Require valid bank account information
• Processing time: 10-21 business days
• International transfers may incur bank fees (deducted from refund)

9.4 Institutional Purchase Orders

• Refunds processed according to institutional agreement terms
• May require additional administrative processing time

10. Partial Refunds and Credits

10.1 When Partial Refunds Apply

• Significant course completion but valid refund reason
• Mid-term withdrawals with extenuating circumstances
• Service quality issues affecting only portion of course

10.2 Course Credits

As alternative to refund, we may offer:

• Full or partial credit toward other EdgeX courses
• Extended access to current or future content
• Enrollment in alternative course of equal value
• Credits valid for 12 months from issuance

11. Disputes and Appeals

11.1 If Your Refund Request is Denied

1. Review Decision Explanation: We provide detailed reasoning for denials
2. Submit Appeal: If you believe decision was incorrect, email within 14 days with additional information
3. Appeal Review: Senior management reviews appeals within 7-10 business days
4. Final Decision: Appeal decision is final

11.2 Chargeback Warning

12. Institutional and Group Enrollments

12.1 Organizational Purchases

• Refund terms may be specified in separate institutional agreements
• Group enrollment refunds calculated based on individual student usage
• Minimum enrollment requirements may affect refund eligibility

12.2 Educational Partnerships

• Partner institutions may have specific refund arrangements
• GEO PL Initiative participants subject to program-specific terms
• Consult your institutional coordinator for details

13. Changes to Refund Policy

13.1 Policy Updates

• We may modify this Refund Policy at any time
• Material changes communicated via email and website notice
• Purchases made before changes governed by policy in effect at purchase time
• Continued use after changes constitutes acceptance of new policy

13.2 Notification of Changes

• Significant policy changes announced 30 days in advance when possible
• Current policy always available at https://edgex-change.com/refund-policy.html

14. Additional Terms

14.1 Relationship to Other Policies

This Refund Policy should be read in conjunction with:

• Terms & Conditions
• Privacy Policy
• Course-specific enrollment agreements

14.2 Governing Law

This Refund Policy is governed by the laws of England and Wales, United Kingdom.

14.3 Consumer Rights

This policy does not affect your statutory consumer rights under applicable consumer protection laws. If local laws provide greater protections, those laws apply.

15. Contact Information

16. Frequently Asked Questions

Q: Can I get a refund if I simply don't like the course?

A: Yes, within the 14-day money-back guarantee period if you've completed less than 20% of the course.

Q: What happens to my blockchain credentials if I get a refund?

A: If credentials have been issued, refunds are not available. Credentials cannot be revoked once recorded on blockchain.

Q: Can I pause my subscription instead of canceling?

A: We offer course access extensions for certain circumstances. Contact us to discuss options.

Q: I had technical problems accessing the VR content. Can I get a refund?

A: Yes, if the issues were on our end or equipment requirements weren't properly disclosed. Contact technical support first to attempt resolution.

Q: How long do refunds take to process?

A: 14-21 business days to original payment method after approval.

Q: Can I get a partial refund if I've completed some of the course?

A: Possibly, depending on completion percentage and time since purchase. See Section 2.2 for the refund schedule.

Last Updated: January 1, 2025

This Refund Policy is part of the EdgeX Education Terms & Conditions and should be read in conjunction with our complete terms of service.